Terms and Documents

Please ensure you have read these notifications before you start working with us:

  • OT API Key is provided by support managers in Skype-chat after completing registration form and payment.
  • OT API Keys are maintained by OpenTrade Commerce platform services and service payments.
  • OT API Keys will be supported by OT Commerce Support Service. You will need to register there after buying the Key.
  • We prepared manuals and hints how to configure OT API Key and work with it. We will update them with the development of our system.

Please get familiar with the terms, rules and documents necessary for our cooperation.

Terms of cooperation

OpenTrade Commerce services operating instructions

OpenTrade Commerce Customers Sites Customization Regulations

Ownership of the OpenTrade Commerce software

Notification of risks

Warranties and Liability

Contract offer

Application 1

Application 2

Application 3

Note

Familiarization and compliance with these rules is an obligatory condition to work with us and use our products.

OpenTrade Commerce link on the site

All sites using OT API Key must contain information that they are supported by OpenTrade Commerce. This ensures the right to broadcast Taobao.com content and display this content.

By default, this information could be presented in the form of  "Powered by © OT Commerce Platform" link or OT logo with reference to OT site (otcommerce.com), in the bottom of all website pages (site footer).

You can use our White Label offer to remove OT logo and link from website using OT API Key (obligatory cooperation condition at Terms of Use Page). Service is provided at extra charge.

Requirements to the link in site footer

  • The link text should be «Powered by © OT Commerce»,
  • Font Arial,
  • Font size of at least 11 px;
  • Contrast color in comparison to site background where the link is added;
  • Link to otcommerce.com after click.

Requirements to OpenTrade Commerce logo in site's footer

  • Size not less than 57x38 px;
  • Contrast color in comparison to site background where the link is added;
  • Pop-up message "Powered by OpenTrade Commerce" when pointing the logo;
  • Link to otcommerce.com after clicking the logo.

OpenTrade Commerce link or logo is obligatory condition for work with OpenTrade Commerce Platform and use of our products.

You can use our White Label Offer to remove OT link and logo from website using OT API Key. Service is provided at extra charge.

'Taobao' and parts of this word in your site domain name

Sites cannot contain words 'taobao', 'tmall', 'yahoo', 'alibaba', 'hitao', 'koubei', 'etao', 'alipay', 'tao' in domain and in the fixed area of address bar according to Taobao policy. It is also forbidden to declare official partnership with Taobao on websites.

If your domain contains the word “Taobao” or you have declared that you are an official Taobao partner, please change it. Your permission for Taobao API access will be withdrawn if you have not changed it yet.

Refund policy for OT API Key

OpenTrade Commerce will issue a refund for the price paid for OT API Key upon written request sent to OpenTrade Commerce within fourteen (14) calendar days after making the first payment for the Box/module. We will refund 80 per cent of the OT API Key purchase price. 20 per cent of the OT API Key purchase price is a non-refundable service charge.

OpenTrade Commerce cannot grant you a refund for the OT API Key purchase price if 14 day period has expired.

Activate/unfreeze Key

You can freeze your Key if you need to stop using it for some reason. You need to contact OT managers in your Skype chat.

You don’t pay service payment when your Key is frozen. It costs 30$ to activate/unfreeze Key.

Follow the steps to activate/unfreeze Key:

  1. Contact OT managers in your Skype Chat
  2. Account manager will make invoice
  3. You pay invoice
  4. We activate/unfreeze Key after we receive payment